Skip to Content
Training ManagementQuiz Management

Quiz Management

Quizzes are embedded within modules as Quiz Slides. They test agent knowledge and contribute to module completion.

Quiz Modes

Each quiz has a mode that determines how it affects progression:

ModeBehavior
StrictAgent must achieve a passing score to complete the slide and proceed
InformativeQuiz is for learning purposes — no pass requirement, agent can always proceed

Creating a Quiz

  1. Open a Module for editing
  2. Add a new slide and select Quiz Slide
  3. Configure the quiz:
FieldDescription
ImageOptional header image
TitleQuiz title — localized EN/FR
Quiz Modestrict or informative
  1. Add Questions (see below)

Adding Questions

Each quiz contains an array of questions. For each question:

  1. Click Add Question
  2. Enter the question text (localized EN/FR)
  3. Add answer options:
    • Enter the answer text
    • Check Is Correct for the right answer(s)
  4. Repeat for additional questions

Quiz Results

Quiz results are immutable records — once submitted, they cannot be edited or deleted (except by admins). Each result contains:

  • The agent who took the quiz
  • The module and slide index
  • The score (0-100)
  • Individual answer records (question, selected answer, correct/incorrect)
  • Completion timestamp

Quiz results are visible in the admin under a dedicated section. They are primarily accessed through the Progress Statistics dashboard.

Last updated on
Modules & SlidesRewards